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delivery information |
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How long will it take to deliver my goods?
We will endeavour to despatch your order within 48 hours, but please allow up to 14 working days for delivery. Should there be any problem with your order we will contact you. If your order is urgent and you have a deadline, let us know and we will do our very best to make sure your order is with you.
Where do we deliver?
Our card payment processor will take all payment in Pounds Sterling (£). Orders made by the website can be shipped to the UK only.
Delivery cost:
Standard postage £4.50
Who will deliver my order?
We use a number of internationally recognised carriers. If it is easier for you, then we can have your order delivered to a different address than the cardholder's. Once your order has been despatched we will notify you by e-mail. In the event of no one being at the address to take receipt of the delivery, the carrier will leave a card to inform you how to re-arrange delivery or to collect from your local post office. At this point it becomes your responsibility to arrange delivery or collection of your order.
What about Returns?
If you receive damaged goods or the wrong order please get in contact with us immediately and we will deal with the situation accordingly.
We are bound by the Distance Selling Regulations (read more on the DTI website). This gives you a "cooling-off" period of 7 days from receipt of your goods, during which time you have an unconditional right to return goods.
If you want to return your order, then please do in its original condition and we will refund the purchase price.
If any items you receive are incorrect or damaged or faulty, then return them to us for a refund or replacement, and we also refund any postage costs you may incur. Otherwise, product returns are made at your own expense. Please note that we advise using a recorded delivery service in both cases.
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